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You can reset your password from the Visology Login Page. If you need more help you can always reach out to Visology’s live chat support for assistance with resetting your password.
We recommend that everyone over the age of five have a complete eye exam every year. If you’re experiencing eye discomfort, vision loss, or blurry vision, you should schedule an eye exam even if your last eye exam was less than a year ago.
As you prepare to come for you eye exam, we recommend bringing the following to maximize your time with us:
• Bring Your I.D. and Insurance Card to Your Appointment (if you have one).
• Keep a Log of Your Symptoms and Take Note of Your Current Medications.
• Ask Your Family About Their Eye Health History.
• Bring Your Existing Glasses and Contact Lenses.
• Create a List of Questions for Your Optometrist.
Digital eye exams help doctors detect vision problems faster and more accurately than ever. It is similar to the traditional exams, but many of the manual measurements and adjustments are now computed automatically with state-of-the-art equipment. Digital eye exams are carried out via live video conference with remote operation of optical equipment by a licensed optometrist. Patients interact with the optometrist in real-time and can ask questions as an in-person exam. After the exam, the patient receives their results within minutes, including prescriptions, referrals, and follow-up details, which are printed and provided immediately at the center.
We offer eye exams for any patient 12 years or older. All patients under 18 years old must be accompanied by the child’s parent or guardian.
Our eye exam cost is only $79. We accept most major vision insurance plans, including VSP, and we will gladly file your out of network insurance claim for you. In addition, you can use Health Savings Account (HSA) and Flexible Spending Account (FSA) dollars to pay for your eye exam.
A comprehensive eye exam consists of a series of tests to determine overall eye health and vision correction needs. A contact lens exam is additional testing to fit the patient in the best contact lenses for their eye and prescription. Visology eye exam rooms currently do not perform contact lens evaluation.
Retinal imaging is a diagnostic test that creates high-quality digital images of the inner, back surface of your eye. It allows the diagnosis of many eye conditions like diabetes-related retinopathy, glaucoma and macular degeneration.
Dilation is not necessary for every patient, every year. However, this is largely dependent on the health of your eyes at the time of your visit. We do not perform eye dilation at Visology Eye Exam rooms.
During a routine eye exam, we measure your intraocular pressure (IOP) to assess your risk for various potentially blinding conditions like glaucoma. This is typically done using a non-contact tonometer, which delivers a quick and painless "puff of air" test.
Yes, make sure you create an account on Visology's website to view your purchase history, as well as other account details and perks. If you need any assistance contact our live chat support team.
No, your contact lens prescription and your eyeglass prescription are different. The prescriptions vary because contact lenses sit directly on your eye, while eyeglasses are positioned further away. Therefore, it’s important to have separate prescriptions for each.
If you made a mistake during your order, you have a one-hour window from the time you checked out to make changes to your order. After this time, changes may not be possible. It is recommended to review your order carefully before finalizing the purchase to ensure accuracy.
Whether readers are good enough for you depends on your specific vision needs. Reading glasses, also known as readers, are designed to assist individuals with presbyopia, a condition where the eyes lose their ability to focus on nearby objects as we age. If you only have difficulty seeing up close, such as when reading or using a computer, and you have no other vision problems, reading glasses may be sufficient for your needs. However, if you have other vision issues like nearsightedness or astigmatism, reading glasses may not fully correct your vision, and you may require a different type of corrective lenses. It’s advisable to have regular eye exams to determine the most appropriate solution for your vision needs. An eye doctor can help assess whether reading glasses are suitable for you or if an alternative form of corrective lenses would be more beneficial.
While it is technically possible to buy glasses without a prescription, it is not recommended. Wearing glasses that are not prescribed for your specific vision needs can lead to eye strain, headaches, and other visual problems. Prescription glasses are tailored to your individual vision needs, taking into account factors such as your prescription strength, inter-pupillary distance, and face shape. Non-prescription glasses typically have the same power in each lens and may not provide the necessary vision correction for your eyes. If you do not have a prescription, it is important to schedule an eye exam with an eye doctor to obtain a prescription before purchasing glasses. An eye exam will detect any underlying vision issues and ensure that you receive the appropriate corrective lenses.
Your new glasses come with several warranties. First, we guarantee that your lens prescription is correctly filled. Each pair of eyeglasses is thoroughly inspected by a Licensed Optician before shipping to ensure prescription accuracy. Secondly, our frames have a one-year warranty against manufacturers defects. We also guarantee that the frame is properly aligned. Lastly, we guarantee that your glasses will arrive safely. We package all glasses in an attractive case with a microfiber cleaning cloth to maximize their lifespan.
Our return policy allows you to return your glasses within 60 days of receiving your product for a full refund, excluding shipping and handling charges. To initiate a return, contact our live chat support team to provide the necessary item(s) and order details. Within 48-72 hours, we will email you a prepaid shipping label or provide an update on your return request. Once you receive the email, simply print out the prepaid shipping label, pack the product in its original box, attach the shipping label, and send it back to us. Once we receive your returned product in its original condition and undamaged, we will process your refund, which will appear as a credit on your card. Please note that it may take approximately 7-10 business days to receive the refund. If you have any concerns or questions about the refund process, our live chat support team will be happy to assist you.
